We want you to be happy with your purchase. If there is an issue with your order, please contact us within 7 days of delivery.
To be eligible for a return, merchandise must be:
To be eligible for a return, merchandise must be:
- Unworn and unused
- In its original condition
- Free of stains, odors, makeup, deodorant, pet hair, or other signs of wear
- Returned with all original tags and packaging attached
Approved returns must be shipped back within 7 days of return approval.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Final Sale Items: Items marked Final Sale or Clearance are not eligible for returns, exchanges, or refunds. For hygiene reasons, certain accessories may also be considered final sale when specifically noted in the product description.
Damaged or Incorrect Orders: If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.
Refunds: Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error by Sunflower Mountain Boutique. Processing times after a refund is issued may vary depending on your bank or payment provider.
Lost or Stolen Packages: Once tracking shows that an order has been delivered to the address provided at checkout, Sunflower Mountain Boutique is not responsible for packages that are lost or stolen after delivery. If you experience a delivery issue, please contact the shipping carrier and reach out to us so we can assist where possible.
By placing an order with Sunflower Mountain Boutique LLC, you acknowledge and agree to this Shipping & Refund Policy.